We realize that exceptional circumstances can take place with regard to payments made on our Ezpay+ Payment Portal. Therefore we DO honor an eligible request for a refund.

Duplicate payments made in error: Some users experiencing network issues may record a duplicate payment during payment processing. In this case, please contact us for assistance. Claims for refunds must be submitted to our Help Desk (mist.helpdesk@barbados.gov.bb) in writing within 14 days of making your payment. You will need to include a copy of your payment advice or the transaction number you would like refunded.

Duration: Our refund process takes 2 to 5 business days from receipt of your claim.

Non-refundable services: Some services on our portal are non-refundable. For example, if you have paid for a Barbados Welcome Stamp, a refund will NOT be granted. In addition, if goods or services have already been rendered for the funds paid, it may not be possible to obtain a refund. You will need to contact the relative department. (See Refund Policy)

If you have any further questions or concerns related to our refund process please feel free to contact our Help Desk for more information.

Please see our Customer Support tab for contact information.